Return Policy
Return Policy:
Returns and Refunds: We offer a 14-day return policy for products that are defective or damaged in transit. All returns must be approved by us in advance, otherwise we will not accept the return. We will provide a full refund or replacement for such products. For all other returns, please contact us via our website to arrange a return and refund. We aim to respond to all return requests within 1-2 business days.
“For returns inquiries, please contact us at info@skinglider.co.uk. For any other questions, please contact our customer service team via contact us
- Returns: If you wish to return a product purchased from our website, you must contact us via Skin Glider website within 14 days of receiving the product to arrange the return. All returns must be pre-arranged and must be accompanied by a proof of purchase. Products must be returned in their original condition, with all packaging, tags, and labels intact.
- Refunds: We will issue a refund for the cost of the product and any delivery charges paid at the time of purchase, but we do not refund the cost of return postage. Refunds will be processed within 14 days of receiving the returned product. We reserve the right to refuse a refund if the product is not returned in its original condition, or if it has been damaged or used.
- Exchanges: If you wish to exchange a product purchased from our website, you must contact us within 14 days of receiving the product to arrange the exchange. All exchanges must be pre-arranged and must be accompanied by a proof of purchase. Products must be returned in their original condition, with all packaging, tags, and labels intact. We will issue an exchange for the cost of the product, but we do not exchange the cost of return postage.
- Faulty or Damaged Products: If you receive a faulty or damaged product, please contact us immediately. We will arrange for a replacement product to be sent to you, or we will issue a refund, depending on your preference. We will also cover the cost of return postage for faulty or damaged products.
- Misused Items: Skin Glider is not responsible for any damages or injuries resulting from the misuse of its products. Customers are responsible for using the products as intended and in accordance with any instructions or warnings provided with the product.