Frequently Asked Questions
Most frequent questions and answers
How long will it take for my order to arrive?
We dispatch items within 24 hours after receiving payment. We use Royal Mail 48 service.
Can I modify or cancel my order?
Please contact our customer service team for assistance as soon as possible.
Do you ship internationally?
Yes, we ship to most countries. International shipping rates and times vary by location.
Do you offer any discounts?
We regularly offer promotions. Sign up for our newsletter to stay informed about current deals.
Can I use multiple coupon codes on one order?
Only one coupon code can be applied per order, at one time.
What are your customer service hours?
Our customer service team is available Monday to Friday, 9 AM to 5 PM (GMT).
What is your return policy? How long does it take to process a return?
Contact us via the Skin Glider website within 14 days of receiving the product. It typically takes 3-4 business days to process the refund after receiving the return. Refunds usually appear on your account within 5-10 business days, depending on your bank. Please check our full return policy details for more information.
How can I contact customer service?
You can reach us via email or chat box. Our contact information is available on our ‘Contact Us’ page. Customer service responds within 24 hours.